Question 1

How to Deposit Crypto on NOBI

Accepted Answer

Before being able to deposit any crypto assets on NOBI, your account must first be verified to user level 1. (Activate 2FA)

Once you're verified, you can deposit any of the supported crypto assets in NOBI by following these steps:

Open the NOBI app, then tap the Wallet icon located on the bottom right of the screen

Then select crypto that you wish to deposit from another exchange or hardware wallet. In this example we’ll be showing how to deposit HNST to NOBI.

You can easily scan the address QR Code shown on your screen or you can copy your address and the memo if any then paste it on your wallet or exchange outside NOBI.

Depositing crypto on NOBI takes from 5 – 120 minutes or probably even more depending on your coin blockchain network. If it takes longer, contact support@usenobi.com for assistance or chat us on NOBI HELP

You can check the status regularly in your NOBI wallet anytime. Once the deposit is successful, let your crypto journey begin!

Question 2

How to Choose a Secure Password?

Accepted Answer

${color}[#6c76ee](_To keep your account save, your NOBI password must contain: _

At least 8 characters [and up to 20 characters]
At least 1 uppercase letter
At least 1 lowercase letter
At least 1 special character. The allowed special characters are: ! @ # $ % ^ & *
No spaces allowed

Good example of a secure password is: S@y@K3r3n!

||| Notes on symbols:

For your information, we only accept symbol that are located together with the number on your keyboard eg,!@#$%^&*()
Commas, brackets, periods, question marks, slashes & symbols that we do not mention in the list above are not included symbols that we allow. __ Don't forget to confirm your email after registering. _Here is how: How to Register at NOBI)

Question 3

How to verify my NOBI account?

Accepted Answer

Here are the steps & general guidelines to get your account verification done:

Step 1: Complete the Identity Profile

After you log in, click Verify Now to verify your NOBI account.

Then, select the type of document you wish to submit. There are two types: Passport or National ID. We will select Passport.

Then, input your Passport ID.

Step 2: Upload Selfie Photo

Upload your photo ID and selfie according to the guide.

You can take a picture of your document (Passport or Government Issued ID) through your phone camera.

Step 3: Fill out your personal information correctly

Congratulations! You have successfully filled out all the data for verification requirements.

NOBI team will immediately process your account verification. Your account will be verified no later than 2 business days.

Come on, apply for your NO

Question 4

KYC and Account Verification

Accepted Answer

Steps to verify your NOBI account and why it is necessary

As a registered Indonesian crypto-company and part of our commitment to remain as a trusted and safe crypto asset management platform, all identification documents of our users must be verified by the NOBI team. Account verifications (KYC) is to ensure that the NOBI app is not used for scams, money laundering, supporting terrorism, or any illegal activities.

There are 3 verification levels, your verification level determines what you can do with your NOBI account (as shown in the image below). If you haven’t activate user level 1, (Read here)

To pass user level 2, you are required to upload a national ID Card or Passport of yourself. Once you’re all set, follow the guidelines below:

How to Verify User Level 2

Choose your verification document (National ID Card or Passport)

Enter your ID/passport number correctly

Make sure your document is in the frame, in focus, and readable. Then tap Continue.

![](https://storage.crisp.chat/users/helpdesk/website/eca4ea17e22ce800/verifikasiakunmokap-08_1jol96e.p

Question 5

How to Withdraw Crypto From your NOBI Account

Accepted Answer

Open the NOBI app, then tap the Wallet icon. Select the crypto asset you wish to withdraw. In this example, we will withdraw HNST.

Tap Withdraw

Enter the amount you would like to withdraw in the Amount field or tap the percent of your account balance

Tap Withdraw HNST to proceed.

Enter your destination wallet address in the address box. Make sure the address is correct and match with the coin network (e.g ERC20). Input the memo as well in the memo column if needed, then tap Withdraw

Double check that all of the information is correct and then tap Withdraw.

Enter your authenticator app code.

You will see a confirmation with your withdrawal Deta

Question 6

How to Deposit IDR (Rupiah) on NOBI

Accepted Answer

Before you can start buy-sell crypto on NOBI, first you have to fund your wallet with IDR (Rupiah). Here’s how you deposit Rupiah into your NOBI account:

Step 1

Open the NOBI app, tap the wallet icon located on the bottom right corner

Step 2

Tap the add button (+) right next to Indonesian Rupiah.

Step 3

If you are a BCA customer, you can easily transfer your funds via Virtual Account as shown below. If you are non BCA customer, you can transfer your funds from any bank in Indonesia. Please note, the minimum Rupiah Deposit in NOBI is IDR 100,000.

You will be notified you once the funds have been successfully deposited. IDR deposits usually takes 5-120 minutes, if it takes longer, kindly send an email to support@usenobi.com

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