Question 1

How to delete my NOBI account?

Accepted Answer

We are sad to see you go, but we understand that sometimes you may need to delete your account. If you decide to proceed, here’s what you need to do:

Navigate to the 'Account' on the App
Select 'Security' from the list of options.
Scroll down to find the 'Delete Account' option.

Before proceeding with the deletion, ensure that you have withdrawn all your balance and completed any outstanding transactions, as account deletion will prevent you from making withdrawals and completing transactions. Note that once the account is deleted, you will not be able to register again with the same email and phone number. The account deletion process will take 14 days, but you can cancel the deletion anytime within this period through support team (NOBI Help).

For more assistance, please contact NOBI Help.||

Question 2

How to verify my NOBI account?

Accepted Answer

Here are the steps & general guidelines to get your account verification done:

Step 1: Complete the Identity Profile

After you log in, click Verify Now to verify your NOBI account.

Then, select the type of document you wish to submit. There are two types: Passport or National ID. We will select Passport.

Then, input your Passport ID.

Step 2: Upload Selfie Photo

Upload your photo ID and selfie according to the guide.

You can take a picture of your document (Passport or Government Issued ID) through your phone camera.

Step 3: Fill out your personal information correctly

Congratulations! You have successfully filled out all the data for verification requirements.

NOBI team will immediately process your account verification. Your account will be verified no later than 2 business days.

Come on, apply for your NO

Question 3

How to Deposit Crypto on NOBI

Accepted Answer

If you want to use NOBI Earn, you need to have NOBI balance first. Apart from buying crypto assets using NOBI Trade, you can also deposit crypto assets from any crypto exchange or wallet.

Make sure you're logged into your NOBI account before making a deposit. Then, you can deposit any of the supported crypto assets in NOBI by following these steps.

Open the NOBI application, then tap "Deposit". After that, tap "Crypto" to deposit crypto assets.

On the crypto asset list page, click on the crypto asset you want to deposit.

You can easily scan the address QR Code shown on your screen or you can copy your address and the memo if any then paste it on your wallet or exchange outside NOBI.

Done! With just 3 easy steps you have successfully deposited coin on Nobi.

After completing the deposit, your balance will increase and you can directly see the details in your wallet.

Depositing crypto on NOBI takes from 5 – 120 minutes or p

Question 4

How to Choose a Secure Password?

Accepted Answer

${color}[#6c76ee](_To keep your account save, your NOBI password must contain: _

At least 8 characters [and up to 20 characters]
At least 1 uppercase letter
At least 1 lowercase letter
At least 1 special character. The allowed special characters are: ! @ # $ % ^ & *
No spaces allowed

Good example of a secure password is: S@y@K3r3n!

||| Notes on symbols:

For your information, we only accept symbol that are located together with the number on your keyboard eg,!@#$%^&*()
Commas, brackets, periods, question marks, slashes & symbols that we do not mention in the list above are not included symbols that we allow. __ Don't forget to confirm your email after registering. _Here is how: How to Register at NOBI)

Question 5

How to Enable 2FA?

Accepted Answer

| Enable 2FA to get User Level 1 Strengthen the security of your NOBI account by enabling Two-Factor Authentication (2FA).

NOBI really cares about the security of investing in users, and you are expected to participate in activating additional security to maximize the security of your NOBI account, one of which is by activating two-factor authentication (2FA). Activation of the 2FA code is a mandatory requirement if you want to withdraw Rupiah from NOBI.

Before following this guide, we recommend downloading the authenticator app which is available on Google Play Store or App Store. After that, let's start the easy way to activate the 2FA code for your NOBI account.

Open the NOBI app and tap the Profile icon in the upper right corner of the screen.

Touch the User Level option

Press the Set Authenticator button

Then press the I Already Installed button

On this page, QR code and unique key information will appear. You can use one of them. If you enable the 2FA code on the same

Question 6

How to Withdraw Crypto From your NOBI Account

Accepted Answer

Open the NOBI app, then tap the Wallet icon. Select the crypto asset you wish to withdraw. In this example, we will withdraw HNST.

Tap Withdraw

Enter the amount you would like to withdraw in the Amount field or tap the percent of your account balance

Tap Withdraw HNST to proceed.

Enter your destination wallet address in the address box. Make sure the address is correct and match with the coin network (e.g ERC20). Input the memo as well in the memo column if needed, then tap Withdraw

Double check that all of the information is correct and then tap Withdraw.

Enter your authenticator app code.

You will see a confirmation with your withdrawal Deta

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